FAQ's

Frequently Asked Questions (FAQs)

1. What products do you sell?
At SuperElectronicx, we offer a wide range of gaming electronics and accessories, including Handheld Games, Gaming Keyboards, Joysticks, Game Controllers, and more. Our products are carefully selected to ensure the highest quality and performance for all types of gamers.

2. How do I place an order?
Placing an order is easy! Simply browse through our collections, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment details to complete your order.

3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the continental United States. Shipping fees for orders under $50 are calculated at checkout based on your location and the shipping method selected.

4. How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this tracking number to check the status and location of your package via the shipping carrier’s website.

5. Can I modify or cancel my order after it’s been placed?
Once your order is placed, it’s processed quickly. If you need to make any changes or cancel your order, please contact us within 24 hours of placing the order. After that, we may not be able to make changes, as the order may already be processed for shipping.

6. Do you ship internationally?
Yes, we do offer international shipping to select countries. Shipping times and costs vary based on your location. Please note that customs duties and taxes may apply, and are the responsibility of the customer.

7. How long will it take to receive my order?

  • Standard Shipping: Typically arrives in 5-7 business days.

  • Expedited Shipping: Typically arrives in 2-3 business days.

  • Delivery times may vary based on your location, especially for international orders.

8. What should I do if my item is damaged or lost during shipping?
If your order is damaged or lost in transit, please contact us immediately at support@superelectronicx.com. We will assist you in resolving the issue by working with the carrier and ensuring you receive your product in a timely manner.

9. Are the products on your website covered by a warranty?
Yes, all our products come with a manufacturer’s warranty, which varies by product. Please check the product description for specific warranty details. If you need assistance with warranty claims, feel free to reach out to our customer service team.

10. Do you accept returns or exchanges?
We accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received. For more details, visit our Return Policy page.

11. How can I contact customer support?
If you have any questions or need assistance, you can contact us at support@superelectronicx.com. Our customer support team is available to help Monday through Friday during business hours.